PRIVACY POLICY
Updated: 21/11/2025
Welcome to PLAYER, operated by PLAYERAPP LTD (Company No. 14382941). This Privacy Policy explains how we collect, use, and protect your personal data when you use our website, mobile apps, and services (collectively, the “Platform”). We process your data in accordance with applicable data protection laws and as described below.
1. DEFINITIONS
"Platform" refers to the PLAYER website, mobile apps, and associated services.
"Personal Data" refers to any information that relates to an identified or identifiable individual.
"Cookies" are small text files placed on your device to collect information about your browsing activities.
2. WHO WE ARE AND WHO THIS POLICY COVERS
PLAYERAPP LTD, located at 4th Floor Charles House, 108–110 Finchley Road, London, United Kingdom, NW3 5JJ, is the data controller responsible for your Personal Data in all regions where the Platform is available. This Privacy Policy covers our practices regarding the collection, use, and protection of your Personal Data when using the Platform.
3. INFORMATION WE COLLECT
We collect the following types of information:
Personal Data: Includes your name, email address, phone number, date of birth, and other contact details.
Football-related Data: Includes your football club history, performance data, and other career-related information.
Content Data: Includes photos, videos, and other content you upload to the Platform.
Usage Data: Includes information about how you use the Platform, such as IP address, browser type, and operating system.
4. HOW AND WHY WE USE INFORMATION
We use your Personal Data to:
Provide, operate, and improve the Platform. This includes enabling you to create and manage your player profile, which may be shared for recruitment and visibility purposes. These links are optional and controlled by you in your account settings, or by emailing us at hello@playerapp.co. These links may be accessible to non-registered users solely for recruitment and evaluation purposes.
Manage your account and provide customer support.
Communicate with you, including sending updates, notifications, and (with your consent) promotional messages.
Analyse usage patterns and improve our services.
We will only use your personal data for the purposes for which it was collected, as described in this Privacy Policy, or as required by law.
4A. INTERNATIONAL DATA TRANSFERS
We store and process data primarily in the United Kingdom.
Certain trusted service providers (including AWS, Google Analytics, and Firebase) may process data in other jurisdictions, such as the United States. Where this occurs, PLAYERAPP LTD ensures that appropriate safeguards are in place to maintain an equivalent level of protection.
We apply appropriate safeguards and contractual measures to ensure that any international data transfers provide an equivalent level of protection as required under applicable data-protection laws.
5. SHARING INFORMATION
We may share your personal data with third parties in the following circumstances:
Service providers: With trusted third parties who provide services on our behalf, such as data hosting, analytics, and customer support. These providers are carefully selected to support the operation of the Platform and are required to handle personal data securely and in compliance with applicable data protection laws. These service providers may include Amazon Web Services (AWS), Google Analytics, and Firebase, which provide secure hosting, analytics, and communication functions. Each acts as a data processor under contractual terms that meet international data-transfer requirements.
Business transfers: In connection with a merger, acquisition, or other business transaction, your personal data may be transferred as part of that process, subject to applicable data-protection laws.
Legal requirements: Where necessary to comply with legal obligations or to protect our rights and the rights, property, or safety of others.
Profile sharing: Your profile and related personal data (such as your name, position, date of birth, career history, and videos) may be accessible to non-registered users for recruitment, visibility and evaluation purposes. You can disable profile sharing at any time in your account settings, or by emailing us at hello@playerapp.co, after which previously issued links will no longer provide access.
We do not sell your Personal Data to third parties.
6. PROFILE AND VIDEO SHARING
Certain parts of your player profile and videos may be accessible to non-registered users for recruitment and visibility purposes. This feature is entirely optional and under your control. The links are intended for recruitment and evaluation purposes only and are not publicly searchable or indexable by search engines.
The information visible through a shared link may include your name, profile picture, football-related details (such as club history, position, and physical data), and any photos, videos, or other content you upload to your profile. Other processing of your profile data (such as hosting and maintenance within the Platform) continues under the lawful bases described elsewhere in this Privacy Policy.
You may withdraw your consent and disable sharing at any time in your account settings or by emailing us at hello@playerapp.co. Once disabled, previously issued links will no longer function. PLAYERAPP LTD, its officers, employees, contractors, service providers, and affiliates may revoke or disable links if we identify misuse, unauthorised distribution, or risks to user privacy.
7. HOW LONG WE KEEP INFORMATION
We generally retain your Personal Data for as long as necessary to fulfil the purposes for which it was collected. For example, web server logs containing information like IP addresses and browser types are kept for approximately 30 days to analyse traffic and investigate issues.
8. SECURITY
We implement appropriate technical and organisational measures to protect your Personal Data from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
9. CHOICES
You have the following rights regarding your personal data:
Access: You may request access to the personal data we hold about you.
Correction (Rectification): You may request correction of any inaccurate or incomplete personal data.
Deletion (Erasure): You may request deletion of your personal data, where we have no overriding legal or contractual obligation to retain it.
Opt-Out: You may opt out of marketing communications at any time by using the unsubscribe option in our emails or contacting us at hello@playerapp.co. Opting out of marketing messages does not affect service or security notifications.
You also have the choice to enable or disable sharing of your player profile at any time in your account settings, or by emailing us at hello@playerapp.co. If you delete your account, any previously shared links will no longer function.
We will respond to requests to access or export your personal data within one calendar month, in accordance with applicable data-protection laws. Where applicable, we will provide a portable, machine-readable copy of the personal data you have provided to us (such as your profile information, photos, and videos).
You can exercise these rights or contact us about any data privacy concerns by emailing hello@playerapp.co.
10. YOUR RIGHTS
Under applicable data protection laws, you have the right to:
Access your Personal Data.
Request correction or deletion of your Personal Data.
Restrict or object to processing of your Personal Data.
Data portability, allowing you to obtain and reuse your data.
To exercise these rights, please contact us using the details provided in the “How to Reach Us” section.
When you exercise your right to data portability, we will provide your personal data in a structured, commonly used, and machine-readable format. We aim to complete all such requests within one calendar month, unless an extension is permitted under applicable law.
11. CONTROLLERS AND RESPONSIBLE COMPANIES
PLAYERAPP LTD is the data controller responsible for your Personal Data. Our parent company, REPRESENT FOOTBALL LTD, may also be involved in the processing of your data.
12. COOKIES
We use Cookies to enhance your experience on our Platform. Cookies are small text files placed on your device that help us remember your preferences and understand how you use the Platform.
Types of Cookies We Use:
Essential Cookies: Necessary for the operation of the Platform. These cookies enable core functionalities such as security, network management, and accessibility.
Performance Cookies: Collect information about how you use the Platform, such as pages visited and any issues encountered. This helps us improve the Platform’s performance.
Functionality Cookies: Allow the Platform to remember your preferences and improve your experience.
Targeting Cookies: Used to deliver adverts relevant to you and your interests.
Managing Cookies:
You can manage or disable Cookies through your browser settings. However, please note that disabling Cookies may affect your experience on the Platform and limit some features.
For more information about Cookies and how we use them, please contact us at hello@playerapp.co
13. HOW TO REACH US
For any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:
Email: hello@playerapp.co
Mailing Address: 4th Floor Charles House, 108-110 Finchley Road, London, United Kingdom, NW3 5JJ
14. PRIVACY POLICY CHANGES
We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we are protecting your Personal Data.
Users will be notified of significant changes via email or in-app notice where required by law, including under all relevant and equivalent privacy frameworks.