1. Overview

PLAYER Connect is a membership providing access to the PLAYER app, the network connecting players directly with clubs across the football pyramid. These terms constitute a binding agreement between the member (or their parent/guardian where the member is under 18) and PLAYER (“PLAYER”, “we”, “us”). These terms are governed by the laws of England and Wales.

By purchasing a membership, you agree to the terms outlined below.

2. nature of the membership

PLAYER Connect is a platform and networking membership. It is not:

• A football trial
• A talent agency or representation service
• A guaranteed pathway into professional football

We do not guarantee any specific outcomes, including but not limited to:

• Securing trials, contracts, or club opportunities
• Being selected, contacted, or signed by any club

All results depend on individual ability, effort, and external factors beyond our control.

3. WHAT MEMBERSHIP INCLUDES

Membership provides access to the PLAYER app, including:

• A player profile visible to clubs recruiting on the platform
• The Opportunities Board, where you can view and apply to live openings at clubs
• Direct messaging with clubs where matched
• Eligibility to be invited to PLAYER showcases

Members acknowledge that the value of the membership depends on their own engagement and use of the platform.

4. MEMBER COMMITMENT

Members are expected to provide accurate information and use the platform actively and appropriately. This includes:

• Keeping your profile accurate and up to date
• Applying to opportunities and responding to clubs
• Using the app lawfully and respectfully

Members acknowledge that their progress and results are self-driven.

5. App Access & Membership Term

Membership provides full access to the PLAYER app for a term of 12 months from the date of purchase.

• Once your membership is active, your profile and access to the network and Opportunities Board remain live for your term.
• As we develop the platform, we may introduce new features or paid tiers. Any feature included in your membership at the time you joined will remain available to you at no additional cost for the remainder of your 12-month term, including where that feature later becomes a paid tier for new members.
• We may modify, add, or remove features over time.
• At the end of your 12-month term, continued access is subject to renewal at the then-current price.

6. OPPORTUNITIES & EXPOSURE

PLAYER Connect may provide access to:

• The Opportunities Board
• Showcase matches
• Industry connections and exposure

However, participation in such opportunities is not guaranteed, is discretionary, and is based on performance, readiness, and availability.

Clubs are responsible for their own listings and conduct. We are not party to any agreement you reach with a club, and we do not act on your behalf in any trial, registration, or contract negotiation.

7. PAYMENTS & REFUNDS

Membership costs £120 for a 12-month term, payable upfront (equivalent to £10/month). You may choose to pay in three interest-free instalments of £40 via Klarna: the first on purchase, the second one month later, and the third two months after purchase. Klarna's own terms apply to instalment payments, and your agreement with Klarna is separate from your agreement with us. Payments are processed by Stripe (and Klarna where selected); we do not store your card details.

Membership does not renew automatically. At the end of your 12-month term, you may choose to renew at the then-current price to retain access.

Payments are non-refundable except where required by law. By purchasing, you acknowledge that:

• You are committing to a 12-month membership
• Non-use of the platform does not entitle you to a refund

If you are a consumer based in the UK or EU, you may have a right to cancel within 14 days of purchase under the Consumer Contracts Regulations 2013. However, by requesting immediate access to the app at checkout, you agree that we may begin providing the service straight away, and you acknowledge that you may lose your right to cancel once access has begun. If you wish to exercise this right, please contact us in writing within that period.

If PLAYER materially changes or discontinues the service, you will be offered a proportionate remedy, which may include a partial refund or access to equivalent replacement content.

8. ELIGIBILITY

Members are responsible for:

• Ensuring the information they provide is accurate and truthful
• Their own legal eligibility to trial, sign, or play for any club• Compliance with all relevant football governing body rules and local laws

9. CODE OF CONDUCT

Members must:

• Treat staff, clubs, and other members with respect
• Not engage in abusive, disruptive, or inappropriate behaviour
• Not misuse the platform or community

PLAYER reserves the right to remove any member for misconduct, and to suspend or terminate access, without refund.

10. Intellectual Property & Content Use

All platform materials, including the app, its content, frameworks, and any resources provided, remain the intellectual property of PLAYER. Members may not share, distribute, resell, or reproduce any content without prior written consent.

11. Changes to the Service

PLAYER reserves the right to update or improve the app and its features, and to modify how the platform is delivered. Minor updates that improve or maintain the quality of the service will not require notice. If PLAYER makes changes that materially reduce the overall value of the membership, members will be notified in advance and may be offered the right to cancel and receive a proportionate refund for the remaining unused portion of the membership.

12. LIMITATION OF Liability

To the fullest extent permitted by applicable law, PLAYER is not liable for:

• Career outcomes
• Missed opportunities
• Decisions made based on information found on the platform
• Any indirect or consequential loss arising from membership

Nothing in these terms limits PLAYER's liability for death or personal injury caused by its own negligence, fraud, or any other liability that cannot be excluded by law. Use of the platform is undertaken at your own discretion and risk.

13. ACCEPTANCE

By purchasing a membership, you confirm that you:

• Understand the nature of the membership
• Accept that no outcomes are guaranteed
• Agree to all terms outlined above

If you are under 18, your parent or legal guardian must review and accept these terms on your behalf. By completing purchase, a parent or guardian confirms they have done so.

14. Safeguarding & Under-18 Members

PLAYER is committed to the safety and wellbeing of all members, including those under the age of 18. Where a member is under 18:

• A parent or legal guardian must provide consent at the point of purchase
• Any interactions facilitated through the platform involving under-18s will be conducted in accordance with PLAYER's safeguarding policy
• PLAYER's full Safeguarding Policy is available on our website

Any safeguarding concerns should be reported to us immediately at hello@playerapp.co.

15. Data Protection & PRIVACY

PLAYER processes members' personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By purchasing, you consent to PLAYER collecting and using your personal data to:

• Deliver and administer your membership
• Communicate with you about your account and platform updates
• Make your profile visible to clubs recruiting on the platform

We will not share your personal data with third parties without your consent, except where required by law or as necessary to deliver the service (for example, making your profile visible to clubs). Full details of how we use your data, your rights, and how to contact us are set out in our Privacy Policy, available on our website.

16. Complaints & Disputes

If you have a complaint, please contact us in writing in the first instance. We will acknowledge your complaint within 5 business days and aim to resolve it within 20 business days. If a dispute cannot be resolved informally, it shall be subject to the exclusive jurisdiction of the courts of England and Wales. Your statutory rights as a consumer are not affected by these terms.